Service Manager
- Responsible for the delivery of excellent customer service through personal contact with customers
- Maximizes productivity by assisting all manager in the development of team members (thru actual process flow)
- Participates in community activities to enhance public awareness and the image of the company
- Follow and maintain company, customer and personal security procedures
- An Service Manager should expect his/her time to be devoted in the following four basic areas:
a) Transaction processing – 30% of the time b) Operations – 40% of the time c) People management – 20% of the time d) Marketing – 10% of the time
- Participate in database management, such as collecting the correct customer data, verifying its accuracy, and implementing database-driven marketing
- Follow-up and monitoring of the branch activities, staff performance, working atmosphere and quality of services provided
- Creating and implementing new services and product ideas that follow the projects philosophy
- Creating systems and protocols for the different aspects of the daily work of the branch including documentation
- Maintaining continues communication and reporting to the Manager of SOD Branch
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management of SAP system.
- Oversee overall SAP daily report of WIPs, Insurance Orders and warranty submissions.
- Regular meetings with Operations Manager in presenting the SAP reports
- SAP - DBM - Parts Packages, maintenance packages and labor packages. Implementation of service maintenance modules
- Other duties as specified by Operations Manager "as needed" basis.
Vacancies Locations
- Kuala Selangor
- Telok Panglima Garang
- Bandar Bukit Raja
- Cheras
- Kajang
- Shah Alam
- Sg. Besi
- Chan Sow Lin
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Benefits
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
