Retail Manager- Remote

About the position

As a Retail Manager on the Canteen Northeast Division Support Team, you will provide hands-on operational support to retail and cafeteria locations across the division. This role is ideal for a self‑starter who thrives on independent work, frequent travel, and supporting multiple branches on high-impact projects. You will help execute openings, improvements, and operational initiatives while ensuring high standards of service, safety, and customer satisfaction.

Responsibilities

• Support all Northeast Division branches on retail/cafeteria operations, openings, and special projects.
• Direct daily operations under the guidance of the Director of Dining Services.
• Maintain cash controls, payroll accuracy, inventory standards, and compliance with company policies.
• Ensure safe, efficient, customer‑focused use of resources.
• Hire, coach, and develop hourly team members.
• Train staff in customer service, cashiering, portioning, sanitation, and safety.
• Foster teamwork, communication, and accountability across supported branches.
• Ensure customer satisfaction and strong public relations at all locations.
• Communicate effectively with staff, patients, families, and clients.
• Uphold corporate presentation and merchandising standards.
• Complete required daily/weekly/monthly reports on schedule.
• Implement Compass cash‑handling standards to prevent loss.
• Support cost control, labor management, and operational efficiency.

Requirements

• Management experience in retail or foodservice (required).Office‑only or administrative backgrounds are not a fit.
• Strong leadership, supervisory, and coaching capabilities.
• Ability to work independently, solve problems, and adapt in fast-moving environments.
• Willingness and ability to travel up to 50% overnight across the Northeast Division.
• Strong communication skills (verbal and written).
• Proficient in Microsoft Office, email, and standard business software.

Nice-to-haves

• BS in Food Service Management or related field; OR AA degree with 3+ years of related experience.
• 1–3 years of retail foodservice or operational management experience.
• Knowledge of retail operations, merchandising, food cost controls, sanitation, and marketing.
• Experience with P&L accountability and contract‑managed services.
• Background in cash retail operations and retail marketing.
• Strong organizational, financial, and analytical skills.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws