[Remote] Sales and Marketing Specialist

Note The job is a remote job and is open to candidates in USA. Streets2Schools, Inc is a virtual behavioral health program provider dedicated to empowering individuals through transformative programs. The Sales and Marketing Specialist will support agency relationships, manage communication, and ensure efficient referral processes, playing a crucial role in the outreach team. Responsibilities Serve as first point of contact for all inbound calls agencies, probation officers, social workers, community partners Triage, log, and route calls to the correct team member with accurate notes and context Handle routine phone inquiries professionally and independently Monitor and triage Streets2Schools’ primary company inbox throughout your entire shift Route inbound referrals to the intake team promptly with complete and accurate documentation Identify and flag high-value partnership opportunities to Marketing Coordinator immediately, same day and same hour Handle routine inquiries with professional, on-brand copywriting, independently, without needing direction on every response Maintain inbox organization so nothing falls through the cracks during shift hours Create and configure new officer accounts in the Streets2Schools CCM real-time reporting portal Email account credentials and clear onboarding instructions to probation officers, social workers, and agency contacts Maintain accurate, up-to-date records of portal users organized by agency and county Troubleshoot basic access issues; escalate technical problems with full context Send referral intake forms to agency contacts on behalf of the Marketing Coordinator Nurture warm referral contacts through timely, professional follow-up and keeping momentum without being pushy Coordinate with the intake team to confirm referral receipt and track status Document referral activity and proactively flag stalled pipelines to the Marketing Coordinator Own and maintain Streets2Schools’ library of outreach materials, one-pagers, and program collateral Keep all materials accurate, current, and presentation-ready at all times Flag outdated or missing materials and draft updates for Coordinator review Conduct pre-meeting research on county agencies, key contacts, and organizational context before Marketing Coordinator's calls Draft professional follow-up emails after partner meetings for Marketing Coordinator's review and light editing Assist with preparation of outreach summaries and supporting documentation as needed Support administration of the elite Graduate Group program, including participant communications, invitations, scheduling, attendance tracking, recognition activities, and related operational tasks Skills Write a professional, warm, on-brand email without being told exactly what to say Treat an inbox like a system organized, prioritized, nothing slips Are comfortable on the phone with professionals in social services, law enforcement, or healthcare-adjacent fields Work independently and take full ownership of your shift without needing check-ins Have an eye for keeping materials organized and presentation-ready Care about the mission and want to understand how your work connects to client outcomes 1–3 years of experience in an administrative, operations, marketing, or customer-facing role Strong written communication skills and ability to draft professional correspondence independently Comfortable learning new web-based platforms and software tools quickly Experience in healthcare, social services, nonprofit, or government-adjacent organizations is a plus Company Overview We are a premier provider of high-quality Psycho-Educational Programs Domestic Violence, Anger Management, and Parenting classes. It was founded in 2000, and is headquartered in Big Bear Lake, US, with a workforce of 51-200 employees. Its website is https//s2sdvonline.com/.